Last updated: 29 September 2026
Welcome to Maspax (“the App”, “the Service”), operated by Bitu Corp S.L. (“we”, “us”, “our”), a company registered in Spain (CIF: B22939128), with registered address at C. de Hermosilla, 48, 1º Derecha, 28001 Madrid, Spain.
These Terms and Conditions (“Terms”) govern your use of Maspax. By creating an account or using the Service, you agree to them. If you do not agree, please do not use the Service.
Maspax is not an emergency service. It does not contact 112 or any other emergency service, and alerts can be delayed or fail. In an emergency, call 112. See Section 3.
By registering, accessing or using Maspax, you confirm that you meet the eligibility requirements in Section 4 and that you accept these Terms and our End User License Agreement (EULA). Our Privacy Policy explains how we handle your personal data. If we change these Terms, we will let you know as described in Section 18; continuing to use the Service after the changes take effect means you accept them.
Maspax is a personal safety and accountability check-in app. A “Pax” is a check-in you schedule. The Service lets you:
We may add, change or remove features to improve the Service.
Maspax is not an emergency service. It does not contact 112 or any other emergency service on your behalf, and it is not a medical, security or monitoring service. Reminders, alerts and location readings depend on things outside our control — internet and mobile connectivity, your device and its settings (such as notification permissions, silent or Focus modes, battery saving or a flat battery) and the providers that deliver push notifications, emails, SMS and calls — so alerts can be delayed or fail, and we cannot guarantee that your contacts will see them or act on them.
Do not rely on Maspax as your only safety measure where there is a risk to life, health or safety. In an emergency, call 112.
You must be at least 16 years old to create an account and use Maspax, including as a member of a group or Family plan.
When you create an account, you agree to:
You sign in with a one-time code sent to your email address, or with Sign in with Apple or Google Sign-In. We do not ask you for an account password. We may suspend or terminate accounts that break these Terms or the law (Section 15).
You can protect a Pax with a safe phrase. It is designed for situations in which someone might force you to answer. If you enter any phrase other than your safe phrase — including a typo — Maspax silently alerts your contacts while showing you a normal confirmation, so that nobody watching can tell an alert was sent. This also means the App will not warn you if a typo triggered an alert. Choose a phrase you can type reliably, make sure your contacts know what such an alert means, and tell them if one was sent by mistake.
Maspax lets you add contacts and create or join groups and a Family. When you add someone:
People you add can ask us to stop contacting them by writing to support@maspax.com. You are responsible for the content you share with others. You can remove a contact or leave a group at any time, and group admins can remove members.
Maspax lets you share Paxes, answers and photos with your contacts, groups and family. We have zero tolerance for objectionable content and abusive users. You agree not to use Maspax to:
Reporting. If you come across objectionable content or abusive behaviour, report it to support@maspax.com, including the name or email address of the account involved and what happened (a screenshot helps). We review reports within 24 hours and remove offending content and the accounts responsible for it.
Your controls. You can remove a contact at any time, leave any group, and group admins can remove members.
Breaking these rules may lead to the removal of content and the suspension or permanent termination of your account.
You keep ownership of the content you submit — text answers, photos, profile data and anything else you add (“User Content”). You grant Bitu Corp S.L. a non-exclusive, worldwide, royalty-free license to host, store, reproduce and display your User Content solely to operate and provide the Service to you and the people you choose to share it with, for as long as it is stored in the Service. We do not use your User Content for advertising and we never sell it. You confirm that your User Content does not infringe anyone’s rights. We may remove content that breaks these Terms or the law.
Maspax is free to download. Optional auto-renewing subscriptions — currently Pro and Family — unlock additional features. They are purchased and billed through the Apple App Store or Google Play, under their terms; we use RevenueCat to manage the features your plan includes.
Refunds are handled by Apple or Google under their policies; we cannot issue refunds for store purchases ourselves.
Maspax relies on third-party services, including Supabase (hosting), Expo, the Apple Push Notification service and Google Firebase Cloud Messaging (notifications), RevenueCat (subscriptions), Twilio (SMS and voice alerts), Resend and Mailgun (email), Apple Maps and Google Maps (maps), Sign in with Apple and Google Sign-In (optional sign-in), and the Apple App Store and Google Play (purchases). Our Privacy Policy explains how they handle personal data.
Their own terms and policies apply to your use of their services, and we are not responsible for them. You must also comply with any third-party terms that apply when you use Maspax, such as your mobile carrier’s terms.
The Maspax name, logo, the App and all related trademarks and materials are owned by Bitu Corp S.L. or its licensors. You may not copy, modify or distribute them without our written permission.
If you believe that content in Maspax infringes your copyright or other rights, write to support@maspax.com with the details required by applicable law. We will respond to valid notices and may remove infringing content.
The Service is provided “as is” and “as available”. To the extent permitted by law, we give no warranties beyond those that cannot be excluded — in particular, we do not guarantee that reminders, alerts or location readings will be delivered, on time or error-free (see Section 3). This does not affect your statutory rights as a consumer.
To the fullest extent permitted by law, Bitu Corp S.L. and its affiliates are not liable for any indirect, incidental, special or consequential damages, or for any loss arising from missed, delayed or undelivered Paxes, reminders, notifications, alerts or location data, or from relying on the Service for safety. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence, liability for gross negligence or wilful misconduct, and our obligations under mandatory consumer-protection law.
To the extent permitted by law, you agree to indemnify and hold harmless Bitu Corp S.L., its affiliates, officers, employees and agents from any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising from (a) your use of the Service; (b) your User Content; (c) your breach of these Terms; or (d) your violation of any rights of another person or of applicable law, including by adding contacts or sharing someone’s data in breach of these Terms.
You can delete your account at any time in the App (Settings → Privacy → Delete account) or by writing to support@maspax.com from your account’s email address. Your account is locked immediately and, after a 30-day grace period, permanently deleted together with your answers, photos, avatar and subscription profile; signing back in during those 30 days cancels the deletion. Deleting your account does not cancel an App Store or Google Play subscription — cancel it in your store account settings. See Delete your account for details.
We may suspend or terminate your account if you seriously or repeatedly breach these Terms (including Section 7), misuse the Service or break the law. When your account ends, your right to use the Service ends too.
These Terms are governed by the laws of Spain. If you have a problem, please contact us first at support@maspax.com — we will try to solve it quickly. Disputes will be heard by the courts of Madrid, Spain, without prejudice to the mandatory consumer-protection laws of your country of residence, including your right as a consumer to bring proceedings before the courts of the place where you live.
We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, power or network outages, failures of third-party platforms, wars, pandemics, strikes or governmental actions.
We may update these Terms from time to time. We will notify you of material changes in the App or by email at least 30 days before they take effect, where required. Minor changes may take effect when posted. If you do not agree with the changes, you can stop using Maspax and delete your account.
If any provision is held invalid or unenforceable, the remaining provisions remain in effect. These Terms and the EULA constitute the entire agreement between you and us regarding the Service; our Privacy Policy explains how we handle your personal data.
Bitu Corp S.L. (CIF: B22939128)
C. de Hermosilla, 48, 1º Derecha, 28001 Madrid, Spain
Email: support@maspax.com
© 2025–2026 Bitu Corp S.L. All rights reserved.