Delete Your Maspax Account

This page explains how to delete your account in Maspax, the safety check-in app by Bitu Corp S.L., and what happens to your data.

Option 1 — In the app

Open Maspax and sign in.
Go to Settings → Privacy.
Tap Delete account and confirm.

You will be signed out and your account will be locked straight away.

Option 2 — By email

If you no longer have the app, send an email to support@maspax.com with the subject “Delete my account”, from the email address linked to your Maspax account. To protect your account, we can only act on requests sent from that address. Your account will then be deleted in exactly the same way as in Option 1.

If you signed in with Apple and chose to hide your email address, Option 1 is the easiest route.

What happens and when

Immediately: your account is locked and your Paxes stop firing, so no further alerts are sent to your contacts.
During the next 30 days (grace period): if you change your mind, simply sign back in — the deletion is cancelled and everything is restored.
After 30 days: we permanently erase your account and all the data linked to it — your profile (name, email address, avatar), Paxes, answers and photos, location readings, contacts, group and family memberships, and your subscription profile. This cannot be undone.

What we keep

Nothing. After the grace period we keep no copy of your data. The only records that remain are the billing records that Apple or Google are legally required to keep for purchases made through their stores — they hold these, not us. Technical server logs held by our hosting provider expire automatically after a limited period.

Alerts that were already delivered to your contacts by email or SMS stay in their inboxes; we cannot recall them.

Your subscription

Deleting your account does not cancel a Pro or Family subscription. Cancel it separately in your App Store or Google Play account settings, at least 24 hours before it renews — see Support for step-by-step instructions.

Deleting only some data

You don’t have to delete your whole account to remove data: you can delete any Pax (with its questions, answers and history) or remove any contact in the app at any time. For any other request, write to support@maspax.com.

More information: Privacy Policy.

Bitu Corp S.L. (CIF: B22939128)
C. de Hermosilla, 48, 1º Derecha, 28001 Madrid, Spain
Email: support@maspax.com