Maspax is a safety check-in app. You schedule a Pax — a check-in at a time you choose — and answer it in seconds. If you miss it, the people you chose are alerted automatically, with your location if you turned that on for that Pax.
Maspax is not an emergency service. It does not contact 112, and alerts can be delayed or fail. In an emergency, call 112.
Email support@maspax.com. If your question is about your account, please write from the email address you use to sign in to Maspax.
Report objectionable content or an abusive user: email support@maspax.com with the name or email address of the account and what happened (a screenshot helps). We review reports within 24 hours. You can also remove a contact or leave a group at any time in the app, and group admins can remove members.
Your account is locked immediately and you are signed out. If you change your mind, sign back in within 30 days to cancel the deletion. After 30 days, your account and its data are permanently deleted.
No longer have the app? You can also ask by email — see Delete your account for the full details. Deleting your account does not cancel a subscription.
Pro and Family subscriptions are billed and managed by Apple or Google, so you cancel them in your store account, not in Maspax. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
Uninstalling the app or deleting your Maspax account does not cancel a subscription. Refunds are handled by Apple or Google under their own policies.
Paid, but the app still shows the Free plan? Open Settings in Maspax and tap Restore purchases.
Bitu Corp S.L. (CIF: B22939128)
C. de Hermosilla, 48, 1º Derecha, 28001 Madrid, Spain
Email: support@maspax.com